Skip to main content

Troubleshooting

This page covers the most common issues and how to resolve them.

Installation​

Orbit won't open after installation​

  • Make sure you're on Windows 10 or 11 (64-bit)
  • Try right-clicking the installer and selecting Run as administrator
  • Check that your antivirus is not blocking Orbit — add an exception for the Orbit installation folder
  • If Windows shows a SmartScreen warning, click More info → Run anyway

Chromium is stuck "installing"​

On first launch, Orbit downloads and installs Chromium automatically. This can take 1–3 minutes depending on your connection. Do not close the app during this process.

If it appears stuck for more than 5 minutes:

  1. Close Orbit
  2. Delete the folder: C:\Users\<you>\AppData\Local\ms-playwright
  3. Relaunch Orbit — it will reinstall Chromium

Amazon Generator​

"❌ SMS timeout" — no code received​

  • Check your 5sim or GetSMS balance — you may be out of credit
  • Verify your SMS API key in Settings → SMS
  • Try a different SMS country or provider
  • Some numbers are of poor quality — the task will retry automatically

"❌ Captcha failed" — CapGuru not solving​

  • Check your CapGuru balance in Settings → CapGuru
  • Verify your CapGuru API key is correct
  • CapGuru may be experiencing high load — wait a few minutes and retry

"❌ Email already used" on every email​

  • Your email list may be exhausted — all emails already have Amazon accounts
  • Generate more emails using the iCloud or Outlook generator
  • Check that your IMAP settings are correct so OTPs can be received

OTP email never arrives​

  • Check Settings → IMAP — the connection may be failing
  • Ensure your iCloud or email account allows IMAP access
  • For iCloud: make sure you're using an app-specific password, not your Apple ID password
  • The email inbox must be accessible — test it with an IMAP client like Thunderbird

Accounts created but showing as "Unknown" status​

Status is not automatically checked after creation. Run a Session task on the account group to verify and update account statuses.

Proxies​

All proxies showing as "Dead"​

  • Your proxy credentials may have expired — check with your proxy provider
  • Ensure the proxy format is correct: host:port:username:password
  • Test a proxy manually with a curl command or browser extension
  • Residential proxies may rotate — "dead" at test time doesn't mean dead in production

Tasks failing with connection errors​

  • The proxy may be rate-limited by Amazon — try a different proxy group
  • Ensure the proxy country matches the Amazon marketplace (e.g. French proxies for amazon.fr)

Emails​

Can't delete an email (red error)​

  • The email may be referenced by a task — Orbit automatically removes the reference, but if the error persists, check that the backend is online
  • Try refreshing the page and retrying

iCloud generator not creating aliases​

  • Check that you're logged into iCloud in Settings → iCloud Account
  • Ensure your iCloud account has an active iCloud+ subscription
  • Apple may have temporarily rate-limited your account — wait 30–60 minutes and retry
  • The minimum interval is 10 minutes — setting it lower will cause Apple to block generation

Vinted​

Sniper not purchasing​

  • Check that your Vinted session is still valid — you may need to re-login
  • Ensure the item URL is correct and the listing is still active
  • Verify your Max price is set high enough
  • Confirm a payment method is saved on the Vinted account

Tracker not sending Discord alerts​

  • Verify your Discord webhook URL is correct in Settings → Discord
  • Check that the webhook channel still exists and the webhook hasn't been deleted
  • Ensure the task is in Running state (not stopped)

General​

The app shows a blank white screen​

This usually means the local server failed to start. Try:

  1. Close Orbit completely
  2. Wait 10 seconds and relaunch
  3. If another application is using port 3001, close it first

"Port 3001 is already in use" error​

Another Orbit instance (or another app) is using port 3001. Close all other running copies of Orbit and restart.

Tasks are not updating in real time​

The real-time log uses SSE (Server-Sent Events). If logs appear frozen:

  • Scroll to the bottom of the task log
  • Refresh the page — running tasks will continue in the background
  • Check that the local server is running (no error dialog on launch)

Still stuck?​

If your issue isn't listed here, please contact support with:

  • A description of what you expected vs. what happened
  • The task type and settings you used
  • Any error messages shown in the task log